A position working with computers, helping people, where attention to detail is needed
Strong commitment to attention to details
Caring about people and focus on clear communication
Desire to use technology to solve business problems
A passion for Information Technology, including resolving computer issues, helping users with hardware and software problems, and learning new technologies
More than 26 years in the IT business
Website maintenance, emails blasts, graphic image creation, video planning and creation; project planning and management, team leadership, software design, support, analysis, development, customer contact and resolving customer issues, help desk; network implementation, server setup, analysis of computer malware and adware, virus removal
Operating Systems: Windows10, 8.1, 7, Vista, XP, NT, MS-DOS, IBM Mainframe (MVS, VM); familiar with Mac
Industries: Manufacturing; Computer hardware, software, network cabling and implementation; Timecard systems; Telecommunications; Electronics; Hospital systems
Hardware: Desktops, Laptops, IBM Mainframes, iPhones, Printers, Scanners
Applications: Microsoft Office 2016, 2013, 2010, 2007 and 2003 for Excel, Word, Outlook & PowerPoint; Microsoft Project, Access, Lotus Notes
Database Tools: DB2, SQL, MS Access, SQL Server
Development Tools: Visual SourceSafe, Visual Studio, Visual Age for Java
Methodologies: Object Oriented Designs, Waterfall, Systems Development Lifecycle, Phased and Iterative cycle, Design patterns
Training: Excellence in Leadership (IBM Manager Training), Java Swing Set, Websphere Application Developer, Web Services
Employer and Assignment History
Job Title: Interactive Project Manager
November 2013 – June 2016 New Age Industrial Norton, Kansas
Job Title: Network Specialist
February 2013 – November 2013 Mortensen Computer Services Norton, Kansas
Job Title: Network Specialist
September 2012 – February 2013 Decatur Health Systems Oberlin, Kansas
Job Title: Senior IT Specialist
January 2006 – July 2012 IBM From Home, Norton, Kansas
March 1996 – January 2006 IBM Boulder, Colorado
February 1990 – March 1996 Computer Task Group (at IBM) Boulder, Colorado
November 2013 – June 2016
Interactive Project Manager; Windows network, computer using Win 7 and 10
Website maintenance, emails blasts, graphic creation using Adobe Photoshop and Illustrator; created videos using Adobe Premiere Pro and Audition for product and factory, and deployed videos on YouTube; created storyboards, performed video editing and voice-over; created a 50th Anniversary video, including interviews of employees, converted VHS tapes to digital; created social media posts on Facebook and Twitter;
February 2013 – November 2013
Computer and Network Specialist; Windows network, computers using Win XP, Vista and 7 and 8
In a small business of 3 people, had two distinct job skill sets; first was at the store, greeting customers, selling items over-the-counter, taking in personal computers with problems with slowness, malware, viruses, advising and helping customers with questions and problems; also worked on computers in the back, fixing software, hardware, and virus problems; remotely fixed computer problems for customers, using the internet and remote tools; the second job skill set was on-site at business and residential customer sites, doing similar tasks as at the store… working on computers and software; also working on networks and servers, setting up new computers, transferring data from old to new.
September 2012 – February 2013
Deskside Support and Network Specialist; Windows network, computers using Win XP, Vista and 7
Supported a Windows network and the users of the hospital; used Active Directory, Remote Desktop Connection, and other admin tools to help resolve user issues; fixed network software and hardware issues; maintained the hospital website; helped with maintenance of the buildings on-site, such as removing and laying carpet.
July 2012 – September 2012
August 2006 – July 2012
Developer; mainframe VM, MVS, DB2, REXX, PL/1, ISPF, QMF, JCL
Was a developer for enhancing and maintaining a Timecard / Work Management application for IBM internally, that processes half of IBM’s revenue worldwide. Performed analysis, design, coding, and unit testing through semi-annual development cycles. User base was about 60,000 users worldwide. Communicated with architects and provided them in-depth application knowledge. Also was leader for our team’s Liquid Portal events, which were requests for other IBMers to do short-term requests for work for our team.
October 2004 – August 2006
Developer Team Leader; VB.net and VB 6.0, MS Access, COM objects, Visual SourceSafe
Led a team of developers, including developers on other continents, for enhancement and maintenance of a complex costing application, used to create “cost cases” when creating a proposal to a customer for selling hardware, software and services. Participated in the management of a large complex project, changing the application from VB 6.0 completely, to the business layer and data access layer in VB.Net and the presentation layer in VB 6.0. Monthly budget was $400k; involved with status and budget concerns for labor claiming; resolved issues for the team, tracked progress; reported to a senior Project Manager. Owned large portions of the application. Frequently interfaced directly with customer managers and staff; critiqued and prototyped customer concepts. Helped drive difficult decisions for the application.
March 2004 - October 2004
Install Administrator; VB 6.0, MS Access, Lotus Notes, Lotus Notes API, COM objects, Visual SourceSafe
Was responsible for the in-house-developed install application that provided all costing applications available for installation by Technical Solution users. Administered both the Production and Test versions, which were located on Lotus Notes servers. Enhanced and maintained the install application and the Costing applications available for installation. Maintained another in-house-created tool called Cab Builder, used for building the install packages.
April 2001 - March 2004
Developer Team Leader; VB 6.0, MS Project, Access, Excel, VBA, COM objects, Visual SourceSafe
Led a team that grew from one to seven developers, including developers on other continents, to create and upgrade a suite of costing applications called Standard Solution Modules, or SSMs. Created project plans using MS Project, performed development duties, and trained new team members. Counted Function Points for the development cycles.
January 1999 - April 2001
Developer; VB 6.0, MS Access, COM objects, Visual SourceSafe
Enhanced and maintained the primary costing application, Solution Advisor, used by Technical Solution users to create cost cases when creating a proposal to a customer for selling hardware, software and services. Performed analysis, design, coding, unit testing, and integration testing through several development cycles. Helped users with problems and found bug resolutions. Maintained the Visual SourceSafe tool on a server.
March 1996 – January 1999
Developer Team Leader; Java, mainframe VM, MVS, DB2, REXX, PL/1, ISPF
Was a developer and team leader for eight developers enhancing and maintaining a Timecard / Work Management application for IBM internally. Performed analysis, design, coding, unit testing, and integration testing through several development cycles. Performed Use Case analysis and Object Oriented Design as the application was transitioning from mainframe to the web. Communicated constantly with business specialists and resolved user problems.
October 1991 – March 1996
Developer & Team Leader; mainframe VM, MVS, DB2, REXX, PL/1, ISPF
Was a developer and team leader for five developers enhancing and maintaining a Timecard / Work Management application for IBM internally. Performed analysis, design, coding, unit testing, and integration testing through several development cycles. User base grew from 400 users locally to 16,000 users in the U.S. Constant communication with business specialists and resolved user problems.
February 1991 – October 1991
Help Desk Administrator; mainframe MVS
Took calls from IBM systems developers that were looking for help in determining fixes for problems that they encountered. Used an IBM internal mainframe search engine called RETAIN to research problems and, if needed, routed the caller to a specialist.