Retail Sales Rep
Verizon Wireless, Denver, co
Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrated equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer. You must also be able to move throughout the store to actively engage customers, demonstrate products, and effectively execute the sales function.
Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns.
Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts.
Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings.
Help all new employees acclimate to store and understand the running of the inventory and protocol and procedures that relate to running of the inventory.
Training SME for my location: I ensured that all members of the team completed their online trainings and were scheduled for all face to face trainings.